FAQ

The questions we are asked most, answered plainly. If yours is not here, email [email protected] and a person will reply.

The products

What is Hexapeptide-11, and what does it do?

It is a synthetic peptide used in cosmetic formulas to soften the look of fine lines and support a smoother, firmer feeling skin surface. Our serum carries it at 2%. Being straight with you: most of the published work on Hexapeptide-11 specifically is manufacturer research rather than independent clinical trials, so we describe what it does for the appearance of skin and we do not make medical claims. There is a longer write up in our journal.

Are your products vegan?

Yes. Every product is vegan and COSMOS NATURAL certified by ECOCERT, an independent certifier. The full ingredient list for each formula is on its own product page, and we would rather you read it than take our word for it.

Where are they made?

In Latvia, by our manufacturing partner, and every order ships from there.

Which product should I start with?

If you want one thing, start with the Peptide Anti-Aging Serum at $34.99. It is the formula the rest of the range is built around. If you would rather cover both ends of the day, the Peptide Ageless AM/PM Cream is $36.99, and the Anti-Aging Performance Duo pairs serum and cream for $59.99. The Anti-Age Peptide Collection at $89.99 adds the eye cream and is the complete routine.

How do I fit these into a routine?

Serum first on damp skin, cream second. We wrote a short morning and evening routine that covers the order of application and what to skip.

Can I use this with retinol?

Peptides and retinoids are not mutually exclusive, but layering actives is where most irritation comes from. Our comparison of peptides and retinol explains the trade off so you can decide.

Can I use these if I am pregnant, breastfeeding, or have a skin condition?

We are not able to give medical advice, and we are not going to pretend otherwise. Please show the ingredient list on the product page to your doctor, pharmacist or dermatologist and follow their advice rather than ours.

Why are there no reviews on your products yet?

Because we are new, and because only customers with a verified order can leave one. We have not bought reviews, written them ourselves or seeded the site with testimonials, so the product pages will stay empty until real buyers fill them. We would rather launch looking small than looking dishonest.

Shipping and delivery

Where do you ship?

To 31 countries: the United States, the United Kingdom, Norway, Switzerland, Cyprus, Malta, and across Europe to Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. If your country is not on that list, checkout will not offer you a shipping method. We would rather say so plainly than take an order we cannot fulfil.

How much is shipping?

Is there free shipping?

Yes, on United States orders over $50. That threshold is met by the Duo and the Collection, and by most two item orders.

How long will delivery take?

Your order goes to our manufacturer for dispatch as soon as payment clears, and you get tracking by email as soon as the parcel is handed to the carrier. We do not publish a delivery day count, because we have not been given transit times we would be willing to stand behind, and an invented estimate is worse than none. Once we can quote real numbers, they will appear here and on our shipping page.

Will I pay customs or import duty?

Parcels ship from inside the EU, so EU deliveries carry no additional duty. Orders to the United States, the United Kingdom, Norway and Switzerland may attract import charges set by your own customs authority. We do not collect those and they are not included in the shipping rate.

Payment

How can I pay?

Through PayPal, which also lets you pay by debit or credit card without a PayPal account wherever PayPal offers that in your country. All prices on the site are in US dollars.

Is my payment information safe?

Your card details are entered with PayPal and handled by PayPal. They never pass through this website and we never see or store them.

Returns and refunds

Can I return something?

Yes. Any unopened, still sealed product can come back within 30 days of delivery for a full refund of the purchase price. Email [email protected] with your order number and we will confirm where to send it before you post anything.

What if I already opened it?

For hygiene reasons we cannot resell a skincare product once the seal is broken, so opened items are not eligible for a change of mind refund. That restriction does not apply if the product is faulty, damaged or not what you ordered.

My order arrived damaged or wrong. What now?

Email us within 30 days with your order number and a photo. We will replace it or refund it in full, including the original shipping charge, and we pay the return postage. You do not need to send an opened product back before we put it right.

Who pays return postage?

You do if you are returning an unopened item because you changed your mind. We do if the item was damaged, faulty or incorrect. Original shipping charges are refunded only where the fault was ours.

Can I cancel an order?

If it has not been dispatched yet, yes, in full. Email us as quickly as you can, because orders are passed to the manufacturer soon after payment. The full terms are on our refund and returns page.

Getting in touch

How do I reach a human?

Email [email protected] and a person will answer. That address reaches us directly, and it is the right one for order questions, returns, ingredient questions and press.